If you are prompted for username and password, or asked for a reason why you need access, you will need to modify your username when logging into SharePoint. Please prefix…
…to your username. Note that BOILERAD\ is all caps, and use a backslash “\” (not a forward slash “/”).
For example, if my username is “fernleaf” then to log into SharePoint, I would use the following for my username:
NOTE: You may need to close your browser completely and try again with a newly launched browser. Or try a different browser. For Mac users, we are recommending the use of Safari for SharePoint. Mac users should ensure that older account information is not cached in the Apple keychain.
If you still have problems, you probably need to clear your browser’s cache and cookies. Some browsers have a “time range” selection for clearing cache and cookies. If the browser you’re using has a time range, please choose “All time” (Google Chrome) or “Everything” (Firefox) or “all history” (Safari) or equivalent. After doing that, restart the computer and try again or close the browser completely and try again with a newly launched browser.
Also, once we have confirmed that you do have access to a site, we may need to “decline” a request for access to remove the request from the SharePoint queue so other team members do not see the request and think it has not been processed. You may get an email when the request is “removed from the queue” in SharePoint, but you will have access (using the steps above).
Please let us know how it goes. If you are unable to access a site, please send email to EdIT@purdue.edu. Thank you!
P.S. “BOILERAD” stands for “Boiler Active Directory” which is a back-end system that Purdue uses to authenticate people.