Purdue Box FAQ

Where do I log into Purdue Box?

https://purdue.box.com   { log in with your Purdue BoilerKey }

What Is Purdue Box?

Starting in November, 2018, Purdue will begin implementing Box cloud storage and collaboration services.

The first phase of the Box implementation will provide pre-approved campus researchers with secure storage for certain types of controlled data. Other research data needs will be addressed immediately following this first pilot group. Users of controlled data in Box will have an individual account as well as access to project-specific controlled data folders.

Storage of restricted data in Box requires prior review by Purdue’s IT Security and Policy group. Restricted data storage in Box may also require approval from campus offices and committees responsible for contractual compliance and research regulatory affairs. Restricted data cannot be stored in individual user folders. Controlled research data must be stored in special folder structures governed by policy. Project-specific folders will be provided for approved restricted data uses as the implementation progresses.

If you are a Purdue researcher with controlled data storage needs, please visit the Research Computing page at https://www.rcac.purdue.edu/services/ or email rcac-help@purdue.edu for more information.

Who is eligible to have a Purdue Box account?

Due to licensing and regulatory restrictions, Purdue Box is only available to currently-active Purdue faculty, staff, and students.

If you believe that you are an eligible user and cannot sign into Purdue Box, please contact the ITaP Customer Service Center by emailing itap@purdue.edu or calling 494-4000.

What features does Purdue Box have compared to my free Box account?

Purdue Box offers a number of enhanced features over free Box accounts.

File Size Upload Limit: Free Account: 250 MB,  Purdue Box Account: 15 GB
Available Storage: Free Account:10 GB, Purdue Box Account: 1,000 GB
Purdue Authentication: Free Account: No, Purdue Box Account: Yes
Password Protected Sharing: Free Account: No, Purdue Box Account: Yes
Advanced Collaboration: Free Account: No, Purdue Box Account: Yes

Why can’t I sign into Purdue Box on my mobile device?

You may receive an “authentication failed” message when you sign into Purdue Box on a mobile device. This can be caused by the browser (Safari, Samsung Internet, Opera, Chrome, etc.) automatically capitalizing the first letter of your career account username.

You can work around the issue by checking your username (Career Account) before clicking “Login”. Change any capital letters to lowercase.

What training is available for Purdue Box?

You can find free Box training at Box.com. Box provides recorded and live tutorials on Box features.

If you prefer training with an instructor, you can sign up for certain live, online Box training sessions which are scheduled at preset times. The others are self-paced, pre-recorded sessions. The self-paced content covers basic Box functionality and should provide you with enough information to get started.

Box recommends users start with the free, self-paced User Essentials training. This course will provide you with training on basic Box functionality. You can find it listed near the bottom of the page linked below.

NOTE: You may be required to log into Box to access some of the training. Following along while logged into Box in a separate window is also recommended.

You can find Box training at the following link:


Lynda.com also has a number of courses on using Box which are free to Purdue faculty and staff. Please visit https://one.purdue.edu and click on “Professional Tutorials” to access Lynda.com as a Purdue faculty or staff member.

How do I remove my Purdue Email Address from my personal Box Account or remove the content?

If you have an existing Box account and have not been moved into the Purdue environment, you may need to remove personal content from your Box account before it becomes subject to Purdue policy and procedures.

Purdue must bring all accounts at Box created using a Purdue email into the Purdue Box environment as part of the Purdue enterprise Box implementation.

NOTE: Existing Box users who have an account created with an “@purdue.edu” email address will be affected by this change.

Any data you own in your Purdue Box account after migration will be subject to Purdue policy and procedures.

You own data in Box if you created the file in a folder you own or someone transferred ownership of the file to you. If a file is only shared with you by someone else or you have saved your file in someone else’s folder, you do not own that file.

To completely exclude your account from the migration, you must follow the procedure below.

First, change ownership of the files you control:

Using a New Box Account with a Non-Purdue address

Add a new, non-Purdue email address to your Box account. This cannot be an existing Box account. It must be an address which has not been used at Box before. Please refer to this Box.com article on managing your account settings to add the new linked email address:


Click on the Login and Email Addresses link to jump to the correct section. To find your Account Settings in Box, click the Photo or Initial icon in the upper right of the Box web interface.

Make this account the Primary email address on your Box account. This step will change ownership of all of the files and folders you own to the new, non-Purdue account.

Using an Existing Box Account with a Non-Purdue address

Go to each folder you own and share it with the existing, non-Purdue account email address as a collaborator. Repeat this procedure for any loose files you own which are not in a folder.

NOTE: If you own a number of loose files in the root of your folder, it is easier to move these files into a single folder and then perform the sharing once for the entire folder.

Accept the sharing invitations from your non-Purdue Box account.  It may be easiest to do this in a different browser. For example, if you’re using Chrome, open the non-Purdue account in Firefox. Go back to your Purdue address account and change the permission level of the non-Purdue account on each of the shared folders or files to “Owner”.

Next, manage the folders and files you do not own

Invite the new email address as a collaborator to each of the folders you do not own by clicking share and entering the new email address. Do this before you remove your @purdue.edu email address from your Box account.

NOTE: If you cannot invite your new email address to a folder or file someone has shared with you, this means the owner has restricted file sharing or your access level is not high enough to re-share the content. In this case you must contact the owner of the file or folder to share the file with your new address.

After all files have been addressed

If you have added a new email address and made it Primary:
Remove the @purdue.edu email address from your account before January 31, 2019. This step will ensure your account is not migrated to the Purdue Enterprise environment.

NOTE: If you do not perform Step 2 before removing your Purdue address, files shared with you by others will not be visible after the change.

If you have changed the owner of all of your files and folders or re-shared those owned by others:
Remove the @purdue.edu address from the files or folders by ending the collaboration. You can do this from your @purdue.edu account by clicking the menu for each file and selecting ‘…More Actions’.

Source: Purdue ITaP Gold Answers

For more information, see the Purdue GoldAnswers site: http://www.purdue.edu/goldanswers

Or email: purdueboxsupport@purdue.edu

Contact Education IT First!

Dear College of Education,

If you run into a problem with your College of Education owned computer, printer, laptop, iPad, software, or other technology, or if you have problems with your Purdue career account (e.g. logging into systems after a password change), please to contact the Education IT team first before contacing the central IT group. 

Education IT is your first responder for IT assistance and we work closely with the other IT organizations at Purdue.  By sending your request to edit@purdue.edu or calling us at (765) 494-2658, we’ll help ensure that you get the fastest response to your question or problem.

Thank you and happy computing!  🙂

— Your Education IT Team

Purdue: Supercomputers Slow Down to Stay Cool in Summer Heat

An article about Purdue in CHE:

A group of information-technology specialists at Purdue University has found a way to beat the heat for a university data center’s two supercomputers. This summer, when temperatures rose and the campus cooling system wasn’t doing enough to bring them down, Purdue’s IT team reined in the clusters’ computing speeds to cut down on the heat the computers were generating.

For the rest of the story…