If people are reporting that your emails are going into a Junk Mail or Spam folder, the people reporting the problem may need to adjust their spam filter settings. For tips on what can be done see:
Reasons to use Purdue email systems
In other words, reasons not to forward your Purdue email to a non-Purdue email service:
1. Purdue email is considered an official Purdue record.
- Public Records: http://www.purdue.edu/business/records/Public_Records/index.html
- Email Policy: https://www.purdue.edu/policies/information-technology/s7.html
2. Purdue is legally liable to protect and retain Purdue records, including student information regulated by FERPA that may be conveyed in email and email attachments.
- Purdue Email Policy: Users are reminded that any e-mail sent from a University Email Account or residing on University Email Services may be considered a public record under the Indiana Public Records Act (IC 5-14-3) and may be subject to disclosure. Users need to exercise judgment in sending content that may be deemed confidential or that they otherwise do not wish to be disclosed. Furthermore, email transmissions may not be secure, and contents that are expected to remain confidential need to be communicated via means other than email. Common examples of confidential contents include: student grades, personnel records, individual donor gift records, personally identifiable information, and data subject to federal and state laws or regulations, including but not limited to, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Family Educational Rights and Privacy Act (FERPA) and the Gramm Leach Bliley Act (GLBA).
3. Using consumer email systems for Purdue email, when not contractually obligated to Purdue, causes Purdue to lose control of records, and circumvents Purdue access controls. Purdue has created access controls to protect and provide secure access to email. The security of 3rd party email systems cannot be guaranteed by Purdue. While some email users may be able to safely forward their Purdue email to a non-Purdue email account, employees who handle official Purdue data are bound by Purdue policy to ensure that Purdue data remains protected in ways that comply with all applicable laws and regulations.
4. The Purdue records retention policy must be complied with even if Purdue email is forwarded to a non-Purdue server.
5. Consumer email systems are typically commercial data-mining systems. Purdue students and employees may not consent to having the content of their email messages forwarded to, or entered into, a commercial data-mining system and tracked/indexed or potentially targeted with advertising, etc.
6. Caching a Purdue career account username password within a consumer email system (not an email client, but email systems/servers) that Purdue has not legally contracted puts Purdue systems and/or accounts at risk. Some non-Purdue email systems will offer to log into your Purdue email account on your behalf and pull your Purdue email onto their servers. It is OK for users to do this for their personally owned email and their own data, but this practice can put the data of students, and Purdue data in general, at risk.
7. When forwarding all Purdue email to a personal email account, a freedom of information act records request could impact someone’s personal account, and potentially bring personal email into litigation. Or it could cause Purdue to become out of compliance with laws that require Purdue to control and access Purdue-owned data.
Do you need to give someone access to your Outlook calendar? No problem! The following PDF document contains screen shots and steps for how to do this…
Outlook Calendar Access For Windows
Outlook Calendar Access For Mac
Please note that the process of giving someone access to your calendar is something that only you can do. The Education IT team does not have administrative access to the central Purdue Exchange server or your email/calendar account, so we cannot do this for you. However, if you encounter any problems with the steps found in the PDF document above, let us know and we would be happy to consult with you.
— Education IT (email@example.com)
If you need to make a multi-point telephone call (up to 6-way) from a Purdue phone, here’s how you can do it…
1. You can call the operator and the operator can assist you in making a multi-point phone call at no charge (up to 6 parties). First, dial zero to reach the operator and let them know you need to make a call with up to 6 numbers. Then you’ll need to give the operator the phone numbers that you want to call. If there are long distance numbers, you’ll also need to give the operator your MURS number. The operator will make the calls for you immediately and charge your MURS number for any phone numbers that are long distance. You can make use of this service at any time.
2. All Purdue phones can make six way calls, but it requires a feature activation from the phone office. There is a one-time $10.00 activation fee to enable the phone to make 6 way calls, and then there are no additional charges for this service other than normal long distance charges. For more info about 6-way calls, see:
“6 party conference – available on all sets, but must be an assigned software feature, contact 44719 to arrange to have this on your phone”
3. When there are only three end-points, conference calls can be made directly from any phone. Here is a link to the phone user guide that shows how…
THREE WAY CONFERENCE
Allows you to add a third party to an existing conversation.
To conference with a third party off-campus . . .
Advise caller that you are adding an additional party to the call and ask them to hold
(listen for special dial tone)
KEY IN desired number (remember to include7 for off campus, 8 for SUVON, etc., before the desired number.)
(listen for ringing)1
Announce conference privately 3
Three way conference is established
1FLASH twice to return to original caller if busy or no answer
2If party refuses conference, ask them to hang up: WAIT. You are automatically reconnected to the original party
3If party refuses conference, ask them to hang up: WAIT. FLASH to reconnect to the original party
Note: If both conference callers are off-campus, in some cases, the conference may be disconnected if the on-campus party hangs up.
If you need to stream video to your students for instructional purposes, you can use the Purdue Kaltura Streaming Media Server. Information about the server can be found here:
If you receive a large amount of spam email from a specific sender, you can block that sender within Outlook. Blocking a sender causes all email from that sender to automatically move into the Junk Mail folder. To block a sender, simply follow these steps:
- Right click on the spam message in your list emails.
- Near the bottom of the pop-up menu, you should see Junk.
- Hovering over that with your mouse brings up multiple options.
- Click on Block Sender.
If a message is sent to your Junk E-Mail folder by mistake, you can follow the same steps and choose to never block the sender.
The bottom option on the pop-up list is for advanced options. From there you can change options about links, suspicious domain names, and permanently deleting junk mail (not recommended), as well as deciding how strict filtering should be. The other tabs at the top allow you to edit your safe and blocked senders lists. You can add individual email addresses (firstname.lastname@example.org) or domain names (@whatever.com). Adding domain names will allow/block all email addresses from that domain, no matter who sent it.
For more information please visit: http://office.microsoft.com/en-us/outlook-help/overview-of-the-junk-e-mail-filter-HP010355048.aspx
Occasionally spam email messages will slip through the Purdue PureMessage spam filter. If there is a specific spam sender that you need to block, you can follow these steps to block the sender:
- Go to the PureMessage portal: https://spamq.purdue.edu
- Log in with your Purdue career account
- Click on the option labeled “Blocked Senders” (on the left)
- Add an email address to block (or you can block the entire domain using “@whatever.com”)
As long as the sender’s email address and/or domain does not vary (a technique spammers use), they should be blocked in the future.
Purdue does have a service that can handle multi-way telephone conferences. You can read more about this service using the first link below. The second link contains more specific information about how to request and use a “Meet Me” conference.
Audio Conference Bridge Services
About Purdue “Meet Me” Bridges