Information Technology

Connect to EDUROAM Wi-Fi

Purdue University supports the EDUROAM Wi-Fi network. EDUROAM is available at hundreds of institutions throughout the world and once you connect to EDUROAM, you should, in theory, be able to roam across institutions seamlessly without needing to manually reconnect your devices at each institution.

However, there are a couple of things to consider when connecting to EDUROAM:

  1. When you initially authenticate, use your username@purdue.edu as your username (do not simply use your username alone).
    • If you have an “alternate” email address, do not use that. Instead, use your Purdue “alias” or username + “@purdue.edu”
  2. When you get to the other institution, if you are not able to connect automatically, it is possible that you may need to “forget” the EDUROAM network and then re-add it. Be sure to log in with username@purdue.edu.

To connect to EDUROAM at Purdue, simply look for EDUROAM in the list of available wireless networks and select it. You will then be asked to enter your username (e.g. username@purdue.edu) + regular Purdue password (not multi-factor). After authenticating, you will likely be asked to “Trust” a certificate which is normal and OK to do. Note: if your Windows computer asks if you want to “Use my Windows user account” do not check that checkbox and proceed with your username@purdue.edu.

Purdue has a tool that can assist with connecting to EDUROAM located here:

Connect to EDUROAM
https://cloud.securew2.com/public/62946/wl-prd-eduroam/

For more information about wireless networks at Purdue, see:

https://www.itap.purdue.edu/services/wifi.html

For more information about EDUROAM see:

https://eduroam.org/where/

Need help connecting your College of Education laptop/device? Please contact us at: EdIT@purdue.edu

Connectivity problems @ Home?

This can occur for a variety of reasons such as a server, system or ISP being overwhelmed, or your home network dropping momentarily. If this happens, try to reconnect.

Some things to look out for on your home network:

1) Are you too far from your wifi router? Make sure the signal is strong. If not, consider moving closer to the wifi router. Also, consider plugging directly into your router with a network cable if that is at all possible. A wired network is more stable than a wireless one.

2) Is anybody else in your house streaming (such as YouTube, Netflix, etc.)? If so, might have to ask them to stop. Depending on your home network, steaming an HD movie, for example, can overwhelm a slower home internet connection.

It is possible that your home Internet connection can be experiencing problems, especially if many people in the area / neighborhood / city are using it heavily. This may not be noticeable when browsing the web, or streaming video/audio in a one-way download; however it will be noticeable when doing live two-way video or audio. You may want to contact your ISP to ask if loads are high in your area. You can also try power cycling your cable modem and wireless router. If a video+audio call is choppy, try turning off video and see if audio improves.

How To Collaborate Online

  1. Email – official Purdue communication
    1. Continue to monitor and respond to emails
  2. Remote desktop – databases and U: drive      
    1. Access your personalized environment and secure resources as usual on your office computer
    1. Access restricted databases with your office computer (e.g. ACAD MS Access databases).
  3. Teams –real-time office chat, video, file sharing (not for classes)
    1. Monitor Teams throughout the day and share internal communications with your office
    2. See: https://edit.education.purdue.edu/download2/Tips-For-Teams.pdf
  4. WebEx – video with people outside of your office
    1. Faculty and staff – 1000 connections
    1. Students – 8 connections
  5. OneDrive (or Box)
    1. share documents with staff and students outside of your office
  6. LMS – Brightspace or Blackboard
    1. Use internal messaging tools to communicate with students

For information about How to Teach Remotely, see:

Teaching Remotely Overview – from Purdue Innovative Learning
https://www.purdue.edu/innovativelearning/teaching-remotely/

See:
https://edit.education.purdue.edu/download2/How-To-Collaborate.pdf

Microsoft Teams

Teams logo

Dear College of Education,

You may have received an email over the weekend about being added to Microsoft Teams.  That was me (Bob Evans).  Microsoft Teams is part of Office 365 and is Microsoft’s flagship tool for team collaboration which includes chat, videoconferencing, file sharing, etc.  It is a great tool for both local and remote collaboration.  And because it is licensed by Purdue, it is secure and not being used for commercial data mining of University operations.  Teams will be replacing Skype for Business in July of 2021.

Here is a short video that gives a quick overview of Teams:

Welcome to Teams

https://support.office.com/en-us/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12

This tool has recently become available to the campus and last week I began staging Teams for our College so people can use it if desired.

A “Team” has been created for each major department in our College.

Within each department, “Channels” have been created for each office, center and/or program.  Channels are where the work and collaboration takes place (chat, video, file sharing, etc.).  If you see a “lock” icon next to a channel, that means the channel is private and only accessible to the members of that channel (a team includes everyone, but a channel can be a subset of the team).

Feel free to check out Microsoft Teams.  You can access it via any web browser by logging into Office 365…

https://www.office.com/

…and look for the “Teams” icon:

Teams icon

You can also download a Teams app for Windows, Mac OS, iOS, or Android.

Here are training resources for Teams:

Teams Interactive Demo

https://teamsdemo.office.com/

Microsoft Teams Video Training

https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7

End user training for Microsoft Teams

https://docs.microsoft.com/en-us/microsoftteams/enduser-training

For those who want to use Microsoft Teams and do not have the client app installed on your computer/laptop/tablet/phone, you can locate the app using this web page:

Download Microsoft Teams on any Device

https://teams.microsoft.com/downloads

Please send email to EdIT@purdue.edu if you have any questions or need an additional private channel added to your departmental Team.  EdIT is still learning about Teams and we hope to learn together with all of you as this tool unfolds.  Thank you!  😊

Robert Evans
Director, Education Office of Information Technology
Managing Director, Teaching Resource Center
Chair, College of Education Safety Committee
Purdue University College of Education

WebEx Personal Room – Primer Video

Dear College of Education,

One of the recommendations for delivering content to students is “synchronous” delivery.  The Innovative Learning group recommends using this method sparingly and focusing on recorded content using tools such as Camtasia (free video and screen recording software available to all faculty and staff) in combination with Blackboard and Brightspace.

However…if you do need to conduct live video sessions with students, and are not familiar with WebEx, I’ve created a brief 4 ½ minute video showing how to access and launch your WebEx Personal Room:

Video: WebEx Personal Room Primer

https://edit.education.purdue.edu/download2/video/WebEx-Primer.mp4

(steps are similar for Mac users)

You can log into WebEx here:

https://purdue.webex.com

If you need help with WebEx, feel free to contact the Education IT team and we would be happy to meet with you to provide more details (see additional help links at the bottom of this post).  WebEx should work with any laptop or tablet with a built-in camera and microphone.  It also works great on a desktop computer if you have a webcam.  If you need to order a webcam — for WebEx or Camtasia – please contact the Education IT team.

For more about synchronous and asynchronous delivery, see “How will you deliver content?” on this web site:

Teaching Remotely

https://www.purdue.edu/innovativelearning/teaching-remotely/

If you need to install Camtasia on a personally owned computer, you can locate and download the software here:

https://communityhub.purdue.edu/storefront/browse/graphics

If you need to install Camtasia on your Purdue-owned computer, please contact the EdIT team and we will install it for you:  EdIT@purdue.edu.

To access or download Webex recordings in the Purdue MediaSpace video system, see this web page:

https://support.purdue.edu/goldanswers/434409

To download a copy of a video, select the “Edit” option under the “Actions” drop down menu. Once in edit mode, there is an icon at the bottom right of the video window which allows download in .mp4 format. The icon is a folder with a downward pointing arrow.

Let us know if there is anything we can do to help.  Thank you!

— The Education IT team

P.S. Here are instructions from ITaP for using WebEx:

https://www.purdue.edu/innovativelearning/supporting-instruction/instructional-technology/webex.aspx

See also from WebEx:

https://help.webex.com/ld-nyw95a4-CiscoWebexMeetings/Webex-Meetings#Get-Started

Here is “recording” help from WebEx:

https://help.webex.com/en-us/n62735y/Record-a-Cisco-Webex-Meeting

Once recorded, the recording will go into the Purdue Kaltura/Mediaspace system where the video can be shared with others. Log in here to see recordings:

https://mediaspace.itap.purdue.edu

(click “guest” at top right on the mediaspace page to see the login link)

Getting a new phone? Prep for BoilerKey

If you are planning to get a new phone, be sure to prepare for BoilerKey changes or you’ll be locked out!

Print off your BoilerKey Backup Codes or turn on self-recovery per this Purdue Today article:

https://www.itap.purdue.edu/newsroom/192019-BoilerKey-Self-Recovery-Holiday.html

Or, if you still have your old phone , you can use it to log into the BoilerKey site (using the DUO app + WiFi) and initiate a new BoilerKey setup…

https://purdue.edu/boilerkey

EdIT can assist you if you are locked out. Just contact us at EdIT@purdue.edu.

Thank you!

~ Bob & the EdIT team

11 Classroom Technology Tips to Help Instructors Speed Up Time to Teaching

From ITaP:

“For instructors, getting the most out of class time often requires uploading presentation materials and priming classroom technology before the start of class. When the clock is ticking, a basic understanding of classroom technology at Purdue and a few best practices can help ensure a seamless transition from pre-class setup to teaching.”

For more information see:

https://www.itap.purdue.edu/newsroom/190813-Classroom-Tips.html